General Terms:
Sit Stay Fetch Supply, LLC reserves the right to update the rules when necessary, and the updated version will be published on https://sitstayfetchsupply.warhead.com/shipping-returns with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Sit Stay Fetch Supply, LLC immediately. All buyers are deemed to accept the rules if they are using the services provided by Sit Stay Fetch Supply, LLC. Sit Stay Fetch Supply, LLC's policy shall prevail.
For any after‑sales issues, buyers must submit a Return & Refund Request within 15 days of the delivery date.
If a request is submitted after the 15‑day period, Sit Stay Fetch Supply, LLC reserves the right to decline providing after‑sales service, including returns, refunds, or replacements.
Before an order is shipped out, the buyer has the right to apply to cancel the order by contacting Sit Stay Fetch Supply, LLC via https://sitstayfetchsupply.warhead.com/contact-us .
If Sit Stay Fetch Supply, LLC cannot fulfill the buyer's order within the order processing time, under the condition but not limited to no stock or other conditions, Sit Stay Fetch Supply, LLC has the right to cancel and refund the order.
If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, Sit Stay Fetch Supply, LLC has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. Sit Stay Fetch Supply, LLC should refund the buyer when the return shows as in transit on the logistic website with the provided prepaid return label.
Sit Stay Fetch Supply, LLC shall not accept after-sale request for "non-defective remorse returns", and has the right to accept or reject the request. Sit Stay Fetch Supply, LLC will abide by the policy under this condition.
If Sit Stay Fetch Supply, LLC accepts the after-sale request for the reason type of "non-defective remorse returns" and require to deduct a "restocking & repacking fee", under Sit Stay Fetch Supply, LLC's policy restriction, the "restocking & repacking fee" in total deducted shall not exceed 35% of order total price.
Sit Stay Fetch Supply, LLC is not obligated to provide any warranty—express or implied—on any products it sells, unless such a warranty is explicitly stated in writing. The company retains full discretion regarding whether a warranty is offered, the scope of any warranty, and the method by which any warranty claims may be handled. No employee, agent, or representative is authorized to modify or extend any warranty terms unless provided in a written agreement issued by Sit Stay Fetch Supply, LLC.
Sit Stay Fetch Supply, LLC shall restrict with the refund time and redelivery time under the condition, included but not limited to order should refund based on the policy, agree on refund or redelivery between Sit Stay Fetch Supply, LLC and buyer or others, Sit Stay Fetch Supply, LLC must refund not more than 3 business days, or redelivery not more than 5 business days.
Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to Sit Stay Fetch Supply, LLC. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, Sit Stay Fetch Supply, LLC has the right to reject the return and refund request.
Whether the evidence is compelling or not will ultimately be determined by Sit Stay Fetch Supply, LLC Under Various Circumstances:
1. Refund Request Timing
The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).
Return & Refund Type Sit Stay Fetch Supply, LLC Rules
For Unshipped Orders
The Return & Refund request is made after the stated processing time. Sit Stay Fetch Supply, LLC will refund the order. The Return & Refund request is made within the stated processing time.
Sit Stay Fetch Supply, LLC has 3 business days to process the request after the buyer submits it. If Sit Stay Fetch Supply, LLC fails to process (accept or reject) the refund request within 3 business days, Sit Stay Fetch Supply, LLC will refund the order.
Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.
For Shipped Orders
The Return & Refund request is made after the order has shipped. Sit Stay Fetch Supply, LLC has 10 business days to process the request after the buyer submits it. If Sit Stay Fetch Supply, LLC fails to process (accept or reject) the refund request within 10 business days, Sit Stay Fetch Supply, LLC will refund the order.
2. Goods Returned in Transit
If the package is sent back to Sit Stay Fetch Supply, LLC during transit for any reason, and the buyer applies for a refund, Sit Stay Fetch Supply, LLC should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, Sit Stay Fetch Supply, LLC should begin redelivery within 5 business days of the request date.
3. Goods Destroyed in Transit
If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, Sit Stay Fetch Supply, LLC should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request. The following steps must be followed when creating this type of request.
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
c. The products need to be returned to Sit Stay Fetch Supply, LLC, if our Dispute Team asks for a return in Disputes.
Except for the important interpretation, Sit Stay Fetch Supply, LLC will make a refund, resend, or accept the return for any of the following cases:
3.1 Orders Delayed
Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from Sit Stay Fetch Supply, LLC warehouse. Following countries and shipping methods may be different:
a. For orders shipped to the USA, it will be counted 45 days after orders departed from Sit Stay Fetch Supply, LLC warehouse.
b. For Brazil, it is after 110 days counting from the date that order departed from Sit Stay Fetch Supply, LLC warehouse due to the strict customs clearance at Brazil.
c. For Sit Stay Fetch Supply, LLC Packet Liquid Line to all countries, Sit Stay Fetch Supply, LLC will deal with your dispute for delayed orders after 100 days counting from the date that order departed from Sit Stay Fetch Supply, LLC warehouse.
d. For some special shipping methods, Sit Stay Fetch Supply, LLC cannot deal with your disputes. (See the following important interpretation)
Notes:
In some cases, the local tracking number may show a “Delivered” status even though the end customer reports that the package was not received.
When this occurs, Sit Stay Fetch Supply, LLC will make every effort to investigate and verify the actual delivery status.
Please note:
3.2 Orders not Received
Sit Stay Fetch Supply, LLC will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Notes:
a. The local distributor will attempt delivery 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, Sit Stay Fetch Supply, LLC takes no responsibility if products have been lost.
b. If the logistics company provides return service to US, Sit Stay Fetch Supply, LLC will put the products in your private inventory and will not refund them when we receive the returned items.
c. Sit Stay Fetch Supply, LLC cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.
3.3 Products Damaged
Sit Stay Fetch Supply, LLC offers a full refund or a replacement if packages arrived are badly damaged.
Sit Stay Fetch Supply, LLC offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Notes:
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, Sit Stay Fetch Supply, LLC cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c. For ordinary, electronic products, Your clients shall complain or open a dispute to you within 30 days after packages are delivered.
d. For service products, Sit Stay Fetch Supply, LLC refunds you the cost of the product which is the price in the US market. Otherwise, Sit Stay Fetch Supply, LLC will not take any responsibility for them.
3.4 Incorrect or Missing Products
Sit Stay Fetch Supply, LLC has a strict quality control process before products are dispatched.
Sit Stay Fetch Supply, LLC will deal with incorrect or missing products as follows:
a. For incorrect products, Sit Stay Fetch Supply, LLC offers a full refund or replacement.
b. For products with wrong color, size which doesn't affect product function, etc., Sit Stay Fetch Supply, LLC offers a refund or resend if you provide a screenshot of your complaint including name, content and date.
c. For parts missing which don't affect product function, Sit Stay Fetch Supply, LLC may refund partially or resend the missing part; for parts missing which affect product function, Sit Stay Fetch Supply, LLC will resend the product only.
d. For accessories, Sit Stay Fetch Supply, LLC will resend the accessories.
Notes:
For size‑related concerns, Sit Stay Fetch Supply, LLC kindly requests that buyers measure the product using the correct measurement method and provide a clear photo showing the measurement.
Once this information is submitted, our Dispute Team will be able to review and process the case promptly.
4. Wrong Delivery Information
If the buyer puts wrong delivery information on an order, the buyer should contact the us via https://sitstayfetchsupply.warhead.com/contact-us to request us to update the order with the correct delivery information.
Please note the receipt information correction or order cancellation are not guaranteed.
If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.
If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, Sit Stay Fetch Supply, LLC shall refund the order within 3 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note the buyer will additionally be in charge of the redelivery fee.
If the order cannot be corrected or returned, the buyer will bear the losses.
5. Defective Products
(package breakage/significantly not as described/missing or wrong goods/quality problems)
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request on Sit Stay Fetch Supply, LLC, Sit Stay Fetch Supply, LLC should check the proof and give a response within 3 business days.
If the proof checked by Sit Stay Fetch Supply, LLC is not showing the problem clearly, the proof is invalid, and the Sit Stay Fetch Supply, LLC has the right to reject the buyer's refund request.
If the buyer's proof shows a problem clearly after being checked by the Sit Stay Fetch Supply, LLC, the proof checking time shall not more than 3 business days, and if the goods need to be returned to get a refund, Sit Stay Fetch Supply, LLC should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods needn't be returned, Sit Stay Fetch Supply, LLC should refund the order within 3 business days of the refund request.
If proof is valid, and buyer requests redelivery, Sit Stay Fetch Supply, LLC should redelivery within 5 business days of proof approval. Please note Sit Stay Fetch Supply, LLC has the right to refund orders if the redelivery products have no stocks, or buyers are able to reorder products when the products are restocked.
5.1 Incorrect or Missing Products
Sit Stay Fetch Supply, LLC has a strict quality control process before products are dispatched.
Sit Stay Fetch Supply, LLC will deal with incorrect or missing products as follows:
a. For incorrect products, Sit Stay Fetch Supply, LLC offers a full refund or replacement.
b. For products with wrong color, size which doesn't affect product function, etc., Sit Stay Fetch Supply, LLC offers a refund or resend if you provide a screenshot of your clients' complaint including name, content and date.
c. For parts missing which don't affect product function, Sit Stay Fetch Supply, LLC may refund partially or resend the missing part; for parts missing which affect product function, Sit Stay Fetch Supply, LLC will resend the product only.
d. For accessories, Sit Stay Fetch Supply, LLC will resend the accessories.
Note: For size‑related concerns, Sit Stay Fetch Supply, LLC kindly requests that buyers measure the product using the correct measurement method and provide a clear photo showing the measurement. Once this information is submitted, our Dispute Team will be able to review and process the case promptly.
5.2 Service Products
Service products apply to the following interpretation.
a. Any disputes arising from products damaged or shipping delayed, Sit Stay Fetch Supply, LLC may not refund the product cost.
b. Any disputes arising from bad quality, Sit Stay Fetch Supply, LLC may not accept as the supplier is not Sit Stay Fetch Supply, LLC.
c. For service products without Sit Stay Fetch Supply, LLC quality checking inspection, Sit Stay Fetch Supply, LLC may not accept the disputes.
6. Logistics Issues
6.1 Invalid tracking information
If Sit Stay Fetch Supply, LLC verifies the tracking number is wrong, and Sit Stay Fetch Supply, LLC fails to provide the correct one within 4 business days, Sit Stay Fetch Supply, LLC will refund the order.
6.2 Untimely Tracking Info Updates
If tracking information shows no updates for more than 7 business days after the shipping label is created on the logistics website, and the buyer requests a refund, Sit Stay Fetch Supply, LLC will process the refund within 3 business days of the buyer’s request.
Note: This clause does not apply during special periods such as holidays, COVID‑19 disruptions, severe weather, or other abnormal circumstances that may impact logistics timelines.
6.3 Too-long of Shipping Period
If the transit time exceeds the estimated delivery time by 10 days or more and Sit Stay Fetch Supply, LLC fails to provide any valid tracking updated info, the buyer may apply for a refund. Sit Stay Fetch Supply, LLC requires a refund order within 3 business days as buyer requests.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
6.4. Shipping Method Limits
Some shipping methods are not trackable when orders arrive at some Countries, States, or Cities. Sit Stay Fetch Supply, LLC lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:
PostNL、Electric PostNL、Packet Eub、Packet Postal Route、Packet Postal、Packet Railway Economy.
Note: When choosing certain shipping methods, the remote addresses will be charged additional cost.
6.5 Force Majeure
Sit Stay Fetch Supply, LLC takes no responsibility for any product damage or shipping delay caused by the act of god, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Sit Stay Fetch Supply, LLC will notify you by sitstayfetchsupply@gmail.com. .
6.6 Destination Limits
Due to limited international transportation, Sit Stay Fetch Supply, LLC will not accept any disputes when your orders are shipped to the following countries:
Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.
7. Other
When encountering holidays, COVID-19, abnormal weather, or other abnormal situations, the buyer shall contact us through sitstayfetchsupply@gmail.com.
Sit Stay Fetch Supply, LLC will try its best to assist buyers in these special circumstances in a timely manner. After notifying Sit Stay Fetch Supply, LLC, Buyers should expect a decision from Sit Stay Fetch Supply, LLC on these types of issues no later than two weeks.
Sit Stay Fetch Supply, LLC takes no responsibility for any product damage or shipping delay caused by the act of god, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Sit Stay Fetch Supply, LLC will notify you by sitstayfetchsupply@gmail.com.
7.1 Return
Products can be returned to Sit Stay Fetch Supply, LLC US warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at Sit Stay Fetch Supply, LLC US Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.
a. If you indeed want to return the products, please email Sit Stay Fetch Supply, LLC and someone will respond to you within 1 to 5 business days.
b. Please return products within 10 days after receiving products and after speaking with someone at Sit Stay Fetch Supply, LLC.
7.2 Orders Cancellation
For orders cancellation, Sit Stay Fetch Supply, LLC offers a full refund before products are processed by warehouses.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, pre order inventory orders cannot be canceled as they are special products and only available for you.
c. After payment, video and photo orders cannot be canceled as Sit Stay Fetch Supply, LLC has planned and prepared for you after payment.
7.3 Deadline of Opening Dispute
You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.
7.4 Unacceptable Disputes
Sit Stay Fetch Supply, LLC shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.
h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.
8. Attention
If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute with Sit Stay Fetch Supply, LLC to help deal with the after-sale issues.
